What we deliver
Process Transition & Knowledge Capture
Transitions fail on undocumented knowledge. We run them as a factory: capture what departing teams know as runbooks with agent assistance, redesign and automate what should not move as-is, and stabilise against agreed service levels.
Move work to India without losing what people know
What the GCC actually needs
GCC growth is partly an insourcing move: work comes back from IT services vendors and over from HQ teams. Each move risks service drops, lost tribal knowledge and simply relocating inefficient processes to a cheaper location.
Who buys it
Where it fits
Typically t+12 to t+36, mature relative to launch. See the lifecycle.
How it's fulfilled
Delivered by Scutiger.
What we deliver
Agent-assisted knowledge capture
Recorded walkthroughs, tickets, emails and documents are turned into structured runbooks and decision trees, then validated by the outgoing team before they roll off.
Automate before you move
Every process is assessed for redesign or automation before transition, so India inherits the improved version, not a cheaper copy of the old one.
Transition factory
A repeatable wave plan, parallel run, stabilisation and handover to steady state, with service levels measured throughout, scaled across functions.
What this covers
- Vendor insourcing (pulling work back from IT services firms)
- HQ-to-India function moves (finance, HR, risk, IT)
- Knowledge capture from departing teams
- Runbook and decision-tree generation
- Parallel run and stabilisation
Engagement shape
Wave-based transition programmes priced per wave, with stabilisation exit criteria agreed upfront.
Sectors where this matters most
Questions about process transition
What usually goes wrong in a GCC transition?
Knowledge that lived in people rather than documents leaves with them, service levels dip during parallel run, and processes are moved as-is instead of being fixed first. Our approach targets all three.
Can you help us insource work from an IT services vendor?
Yes. Vendor insourcing is a transition like any other, with the added complexity of contractual exit terms and a team with no incentive to document. We plan the knowledge capture around that.
How is AI used in knowledge capture?
Agents turn recordings, tickets and documents into draft runbooks and decision trees. The outgoing experts then review and correct them, which is far faster than writing documentation from scratch.
How long does a transition wave take?
Typically eight to sixteen weeks per wave, depending on process complexity, including parallel run and stabilisation.
Talk to us about process transition
Tell us your stage, city and timeline. Our team has set up and scaled GCCs for global enterprises, and we'll come to the call with a view on your centre.
We reply with proposed call slots within one business day.